A log of concerns raised by parents/carers will be kept by the school. Complaints about SEND provision within the school are first dealt with by the SEND Co-ordinator through telephone enquiries and then by arranged meetings in school. The phase leader and/or class teacher may be involved in seeking a solution at this stage.
Where a satisfactory conclusion cannot be reached, the parent can then make an appointment to see the Head Teacher during which further information can be exchanged and procedures altered as appropriate. If a satisfactory conclusion still cannot be reached then the Governing body will become involved.
The school will participate fully if receiving request for information for tribunals or assisting parents in formulating appeals etc.